Experience

Thursday, June 11, 2015

"I will make an exception for you"

Same words may evoke different feelings. It all depends on the tone of voice and the expression they are pronounced with.  

Example: To assure a standard level of service and higher efficiency companies set rules and procedures. But if a situation does not fit the standard case, the human factor comes in, and we may hear: "I will make an exception for you"

These words can have very different meanings: 
Either you demonstrate that it is a huge effort for you, but unfortunately you feel uncomfortable to refuse the customers request or you show your sympathy - sometimes the circumstances are higher than the standard scenarios- and you sincerely want to be helpful.

The choice is yours! Choose your tone, choose your expression, choose your smile.

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