During a recent discussion my friend told that “In order to deal with clients and offer them good service a person needs to love people” It is a key trait! Probably it is the one which allows us to care about people’s needs, about their comfort and feelings.
Jeffrey Gitomer (http://www.gitomer.com/) in one of his video series points up how important is being friendly. He states that success is directly related to the “desire to be nice to others”
Indeed, being friendly is one of the elements which does not cost money, but brings a huge value. Sometimes a genuine smile and real interest in people we meet makes their day better… And, moreover people tend to return to places where they feel good!