We use to say/hear: client is our boss- meaning that we “have to” serve him/her… It’s our job, our duty. It is not fun, just routine.
Why not change this attitude?
Why not treat your client as your friend or guest? We treat them in the best way because:
· We like our friends
· We want to have a nice time together
· And afterwards we want to share beautiful memories.
Offer this feeling to your customer as well.
Do not close your door in front of the customer.
If your working day ends in 5 minutes, and you see a new customer coming in
“Sorry we are closing” is not the right thing to say (this is not friendly). This is not what they expect and wish to hear.
Clients came to you for a purpose- they need your help, advice/product, service. They count on your support, and chose you out of all the competition.
So, why not being grateful for their choice? Why not offer the help they need? Why not make a difference?
Yes, stay longer, work harder, and deliver more than “in the job contract”.
This way you show you are there especially for them. Yes, you deserve their trust. They can rely on you …. You are on the right path to become Friends.
Because you like them, and you care, you want them to feel good, and to come back.